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Everything You Need to Know About HIXEN LED Mirrors

At HIXEN, we want to make your experience as smooth and enjoyable as possible. Below are some frequently asked questions (FAQ) about LED mirrors, covering common customer concerns related to product features, customization options, shipping, and more.

FAQ

  • Energy Efficiency: LED lights are energy-efficient, helping you save on electricity bills.
  • Enhanced Visibility: The built-in lighting ensures clear reflections, even in low-light conditions, making it perfect for tasks like makeup application and shaving.
  • Ambient Lighting: LED mirrors create a warm, ambient glow that can transform your bathroom or dressing area, adding a touch of luxury.
  • Anti-Fog Function: Many of our LED mirrors come with an anti-fog feature, ensuring the mirror remains clear even in high-humidity environments.
  • Modern Aesthetic: The sleek and stylish design adds a contemporary look to any space.
  • Most of our LED mirrors come with smart touch controls. This means you can easily adjust the light settings with a simple touch of the mirror’s surface. Some models feature:

    • Adjustable Brightness: Tap and hold to dim or brighten the lights.
    • Color Temperature Control: Switch between warm, neutral, and cool lighting to suit your needs.
    • Anti-Fog Activation: With just a touch, activate the anti-fog function to keep your mirror clear.
  • Yes! We offer a wide range of customization options to ensure your LED mirror fits perfectly with your style and needs, including:

    • Custom Sizes and Shapes: Whether you need a full-length mirror or a smaller bathroom mirror, we can create a mirror in the exact size and shape you require.
    • Custom Frames: Choose from a variety of frame materials and finishes, including aluminum, acrylic, and more.
    • Custom Features: Add extra functions such as Bluetooth speakers, time and temperature displays, or motion sensors.
  • Yes, our LED mirrors are specifically designed for use in bathrooms and other high-humidity environments. Many models feature:

    • Waterproof and Moisture-Proof: The LED components and electrical components are sealed and protected to ensure long-lasting use in humid areas.
    • Anti-Fog Function: This feature helps prevent fogging after showers, so your mirror remains clear at all times.

We offer a 2-year warranty on all our LED mirrors. This warranty covers:

  • Manufacturing Defects: Any defects in materials or craftsmanship that occur within the warranty period.
  • Free Replacement: If your mirror is damaged during shipping or has a manufacturing defect, we will replace it at no extra cost.

Our LED mirrors come with clear installation instructions, and we recommend professional installation for best results. However, most mirrors can be installed by a qualified technician with basic tools.

  • Mounting: The mirrors are designed to be wall-mounted and come with the necessary hardware to make the installation process as easy as possible.
  • Electrical Connections: Depending on the model, some mirrors may need to be connected to a power source, which can be done by a licensed electrician.

Yes! We understand the importance of making sure the product meets your expectations before committing to a larger order. You can request a sample order of our LED mirrors, and we will send you a unit for evaluation.

  • Note: Sample orders may incur an additional fee, depending on the mirror model and customization.

The lead time for your order depends on the following factors:

  • Stock Availability: If the mirror is in stock, it can usually be shipped within 3 business days.
  • Customization Orders: For custom orders, the production time is generally between 7–15 business days, depending on the complexity of the customization.
  • Shipping Time: Delivery times vary based on location. Domestic shipping typically takes 7–14 business days, while international shipping can take 15–30 business days depending on your location and the shipping method chosen.

Shipping costs are determined by several factors:

  • Order Quantity: Larger orders may qualify for bulk shipping discounts.
  • Destination: International shipping costs will vary depending on the country and the logistics provider used.
  • Shipping Method: Standard, expedited, or express shipping options may affect the cost.

Once you’ve placed your order, we will provide you with a shipping quote based on your specific needs.

Yes, we ship to most countries around the world, including North America, South America, the Middle East, and North Africa. We use reliable international carriers to ensure safe and timely delivery of your LED mirrors.

  • Note: International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the buyer.

If you have any further questions or need assistance with your order, feel free to contact us:

  • Email: josie@hixen.co
  • Phone: +86 17662629751
  • Website: https://hixenmirror.com/

Our customer service team is available to help you Monday to Friday from 6:00 AM to 24:00 PM (GMT+8).

We take great care in packaging our LED mirrors to ensure they arrive in perfect condition. However, if your mirror is damaged during shipping, please contact us immediately and we will arrange a replacement or refund. You may be asked to provide photos of the damage for our records.

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We hope these answers help you better understand our LED mirrors and the services we offer. If you still have questions or want to explore our product range, please don’t hesitate to reach out to us.

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